2026.7.0·Jul 05, 2026Feature
Multi-region ticket routing
Follow-the-sun escalation now spans EMEA, APAC, and Americas with automatic handoff.
Release Notes
Every ship, in the open.
2026.6.4·Jun 24, 2026Security
SAML 2.0 hardening
Enforce signed assertions and clock-skew tolerance defaults tightened to 60 seconds.
2026.6.2·Jun 11, 2026Fix
Attachment upload retries
Large attachments now resume on transient network errors up to 5 attempts.
2026.6.0·Jun 02, 2026Feature
AI ticket summaries
Every closed ticket now generates an executive summary and reproduction script.
2026.5.3·May 20, 2026Feature
Custom SLA policies
Design severity matrices, quiet hours, and escalation ladders per contract.
2026.5.0·May 07, 2026Feature
Client Portal 3.0
Rebuilt dashboard with widgets, notifications, and multi-tenant switching.