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Diagnostics

Troubleshooting

Symptom-based decision trees for the most common issues.

System is slow

  1. 1
    Check worker queue backlog
  2. 2
    Review PostgreSQL long-running queries
  3. 3
    Inspect cache hit ratio
  4. 4
    Escalate to L2 if unresolved

Login fails

  1. 1
    Confirm SSO IdP status
  2. 2
    Check user role and MFA setup
  3. 3
    Review SAML clock skew
  4. 4
    Reset password from admin

Emails not sending

  1. 1
    Verify SMTP credentials
  2. 2
    Check DKIM/SPF records
  3. 3
    Inspect mail queue
  4. 4
    Review recipient reputation

Reports failing

  1. 1
    Check report parameters
  2. 2
    Review data volume vs timeout
  3. 3
    Rebuild aggregates
  4. 4
    Escalate for query tuning

Integration errors

  1. 1
    Verify API credentials
  2. 2
    Check rate limits
  3. 3
    Inspect webhook signatures
  4. 4
    Retry with exponential backoff

Data import stuck

  1. 1
    Check schema mapping
  2. 2
    Inspect duplicate keys
  3. 3
    Validate encoding (UTF-8)
  4. 4
    Resume from last checkpoint