Support Plans
Priced by SLA. Backed by contract. Delivered by senior engineers.
For growing teams
Essential
$1,200/month
- Business hours support (5×8)
- Response within 4 hours
- Unlimited tickets
- Knowledge base access
- Monthly health check
- 1 dedicated consultant
Most popular
Business
$3,400/month
- Extended hours (5×12)
- Response within 30 minutes
- Named engineering team
- Quarterly business review
- Priority ticket queue
- Custom automations included
- Integration engineering hours
24/7 coverage
Enterprise
$7,900/month
- 24/7/365 support
- Response within 15 minutes
- Dedicated pod (5 engineers)
- Monthly executive review
- Managed cloud hosting
- Security & compliance audits
- 99.99% uptime SLA
For regulated industries
Mission-Critical
Custom
- Follow-the-sun coverage
- Response within 5 minutes
- On-site engineer option
- Dedicated environment
- White-glove change management
- Regulatory audit support
- Custom SLA commitments